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How Can We Help ?
GENERAL QUESTION
Yes, our grooming products are designed to cater to a wide range of breeds and sizes, from small dogs and cats to large horses and more. We offer a diverse selection of grooming tools, shampoos, and accessories suitable for various coat types and grooming needs.
We understand that every pet is unique, which is why we provide detailed product descriptions and recommendations to help you choose the right grooming products for your pet. Additionally, our customer service team is available to offer personalized advice and assistance based on your pet’s breed, coat type, and grooming requirements.
We pride ourselves on offering a diverse selection of grooming products sourced from reputable brands as well as our own line of pet care essentials. Our curated collection includes grooming tools, shampoos, and accessories from a variety of trusted manufacturers, ensuring that you have access to the best products for your pets.
Absolutely. We prioritize the safety and well-being of pets, which is why our grooming products are formulated with gentle and non-irritating ingredients suitable for pets with sensitive skin. Whether your pet has allergies or skin sensitivities, our products are designed to provide effective grooming without causing discomfort or irritation.
Yes, many of our grooming products are versatile and suitable for use on multiple pets within the same household. However, we recommend checking the product labels and descriptions for specific usage instructions and suitability for different types of pets. Additionally, always monitor your pets for any adverse reactions when introducing new grooming products.
Yes, we understand the importance of sustainability and environmental consciousness, which is why we offer a selection of eco-friendly and natural grooming products. Look for products labeled as “eco-friendly” or “natural” on our website to browse our environmentally conscious options for grooming your beloved pets.
The frequency of grooming depends on your pet’s breed, coat type, and individual grooming needs. Generally, most pets benefit from regular grooming sessions, including brushing, bathing, nail trimming, and ear cleaning. Our website offers a variety of grooming tools, including brushes, combs, clippers, and grooming kits, to help you maintain your pet’s grooming routine at home. If you’re unsure about the best grooming schedule and tools for your pet, feel free to reach out to our customer service team for guidance.
Payment & Gift card
We accept various payment methods, including bank transfer and Cash on Delivery (COD). Choose the option that suits you best at checkout for a convenient and secure payment experience.
Yes, you can use a gift card to pay for your order. Simply enter the gift card code at checkout, and the corresponding amount will be deducted from your total. Gift cards are a great way to treat yourself or someone special to the perfect pet products!
No, gift cards are non-refundable and cannot be exchanged for cash. Please consider your purchase carefully before using a gift card, as we are unable to provide refunds for unused or partially used gift cards.
COD is available for eligible orders within certain regions. At checkout, you’ll see if COD is an option for your location. Please note that additional fees may apply for COD orders, and payment must be made in cash to the delivery driver upon receipt of your order.
Yes, we offer free delivery on orders over PKR 4,999. Orders that meet or exceed this amount qualify for complimentary shipping to your designated address within our delivery areas. For orders below PKR 4,999, a standard shipping fee of PKR 200 will apply.
If your order subtotal falls below PKR 4,999, a standard shipping fee of PKR 200 will apply. You’ll have the option to review and select the available shipping methods during checkout, and the shipping fee will be added to your total accordingly.
Yes, purchases made with gift cards count towards the minimum order value for free delivery. As long as the total order subtotal reaches PKR 4,999 or more, regardless of the payment method used, you’ll qualify for complimentary shipping.
Currently, we only accept one payment method per order. If you have both a gift card and another form of payment, such as a credit card, you may need to use them for separate transactions. We apologize for any inconvenience and appreciate your understanding.