At MYPETSBRAND.COM (the “Company”), we strive to provide our customers with prompt and reliable shipping services for their orders. This Shipping Policy outlines the terms and conditions related to shipping and delivery of products purchased through our website. By placing an order on MYPETSBRAND.COM (the “Website”), you agree to the terms of this Shipping Policy.

1. Order Processing:
– Orders are typically processed and shipped within [X] business days of receiving payment confirmation, unless otherwise specified.
– Processing times may vary depending on product availability, order volume, and other factors.

2. Shipping Methods:
– We offer standard shipping for all orders. Expedited shipping options may be available for an additional fee.
– Shipping methods and carriers may vary depending on your location and the shipping address provided.

3. Shipping Rates:
– Shipping rates are calculated based on the total weight of your order, the shipping destination, and the selected shipping method.
– Free shipping is available for orders over PKR 4,999. Orders below this amount will incur a standard shipping fee of PKR 200.

4. Estimated Delivery Times:
– Estimated delivery times are provided for informational purposes only and are not guaranteed.
– Delivery times may vary depending on the shipping method selected, the shipping destination, and other factors beyond our control.

5. Tracking Information:
– Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
– You can track the status of your order and monitor its progress through the carrier’s website using the provided tracking number.

6. International Shipping:
– We currently only offer shipping within Pakistan. International shipping is not available at this time.

7. Delivery Issues:
– If you encounter any issues with the delivery of your order, such as delays, damaged or missing items, or incorrect delivery information, please contact our customer service team for assistance.

8. Change of Shipping Address:
– It is the responsibility of the customer to provide accurate shipping information at the time of placing an order.
– If you need to change the shipping address for an order that has already been placed, please contact our customer service team as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed for shipment.

9. Shipping Restrictions:
– Certain items may be subject to shipping restrictions or limitations based on their size, weight, or shipping destination. Any applicable restrictions will be noted on the product page.

10. Contact Us:
– If you have any questions or concerns about our Shipping Policy or need assistance with your order, please contact us at info@mypetsbrand.com

Thank you for choosing MYPETSBRAND.COM for your pet care needs. We appreciate your trust and support!