At MYPETSBRAND.COM, we strive to provide our customers with high-quality products and excellent service. However, we understand that there may be instances where you need to request a refund. Please review our refund policy below to understand your rights and obligations when seeking a refund for your purchase:

1. Eligibility for Refund:
– To be eligible for a refund, the item(s) must be unused, in the same condition as received, and returned in their original packaging.
– Refund requests must be submitted within 14 days from the date of purchase. Beyond this timeframe, we may not be able to process your refund.
– Personalized or customized items are not eligible for refunds unless they arrive damaged or defective.

2. How to Request a Refund:
– To request a refund, please contact our customer service team at info@mypetsbrand.com with your order details and the reason for your refund request.
– Our customer service team will review your request and provide you with further instructions on returning the item(s) for a refund.

3. Refund Process:
– Once your refund request is approved, you will be issued a refund for the purchase price of the item(s) returned, excluding any shipping or handling fees.
– Refunds will be processed using the original method of payment. Please allow 5 business days for the refund to be credited back to your account, depending on your payment provider.

4. Return Shipping:
– Customers are responsible for the cost of return shipping unless the item(s) received are damaged, defective, or incorrect.
– We recommend using a trackable shipping service and purchasing shipping insurance when returning items to ensure they are received by us safely.

5. Damaged or Defective Items:
– If you receive a damaged, defective, or incorrect item, please contact our customer service team immediately to arrange for a replacement or refund.
– We may request photographic evidence of the damage or defect to facilitate the refund or exchange process.

6. Exceptions:
– Certain items may be subject to additional terms and conditions outlined at the time of purchase. Please review any specific product policies or warranties for further information.

7. Contact Us:
– If you have any questions or concerns about our refund policy or need assistance with a refund request, please don’t hesitate to contact our customer service team at info@mypetsbrand.com.

By making a purchase on MYPETSBRAND.COM, you agree to abide by the terms of our refund policy outlined above. We appreciate your understanding and cooperation in adhering to these guidelines as we strive to ensure your satisfaction with every purchase. Thank you for choosing MYPETSBRAND.COM for your pet care needs!